Payment must be made in advance in sets of 5 (private or parent & child lessons) or 10 (group lessons). Lessons are only confirmed once payment has been received.

• Cancellations made with less than 4 hours’ notice will be charged in full.

• Cancellations made with more than 4 hours’ notice will not be charged, and the lesson will be rolled over to the end of the package.

• A maximum of two roll-over lessons per package is permitted unless otherwise agreed in advance.

• Lessons will proceed in the event of inclement weather unless there is direct communication from your instructor indicating otherwise.

• Should your instructor cancel your lesson due to inclement weather, there will be no charge.

• If a lesson is halfway complete, it will be chargeable.

• If you do not hear from your instructor, you must provide adequate notice of cancellation or attend your lesson to avoid charge.

In the event of any child disrupting a class, the instructor will ignore this behaviour and concentrate on those children behaving. Verbal warning will be given if the behaviour does not improve. If the disruptive behaviour continues, the child will be given a time out on the side of the pool. If the child continues to disrupt the class, the child will be asked to leave the lesson.

You or your child’s use the Services are entirely at your or their own risk, and therefore we specifically disclaim any liability arising from or in connection with your or their use of the Services. You assume full responsibility and risk for your or your child’s use of the services. You or your child are required to use your or their own judgment, caution and common sense when using the services.

There is inherent risk of injury, whether caused by the service provider or someone else, in the use of or presence at swimming pools. This risk includes, but is not limited to,
(a) injuries arising from the use of any of the swim equipment, including any accidental or “slip and fall” injuries. (b) injuries arising from participation in supervised or unsupervised activities and programs within the lesson location. (c) injuries or medical disorders resulting from exercise at the lesson location including, but not limited to, heart attacks, strokes, heart stress, sprains, broken bones and torn muscles or ligaments; and (d) injuries resulting from the action taken or decisions made regarding medical or survival procedures. The participant understands and voluntarily accepts this risk, agrees to specifically assume all risk of injury, whether physical or mental, as well as all risk of loss, theft or damage of personal property while using or present at the agreed location. We waive any and all claims or actions that may arise against East Coast Otters.

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We shall in no event be liable for any death, injury, direct, indirect, incidental, special, consequencial, exemplary damages or other indirect damages or costs of any kind suffered or incurred by you or any third party arising from or in connection with your use of our services.

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